Sunday 19 January 2020 | The search engine for leisure buyers
Company profile

Premier Software Solutions Ltd
9-11 Heritage Park
Hayes Way
WS11 7LT
United Kingdom
Tel: +44 (0)1543 466580

Leonie Wileman, chief operations officer


Premier Software was founded in 1994 and is a privately-owned UK-based company with Mark Johnson as CEO; Chris Mallen as director; Leonie Wileman as chief operations officer and Loretta Thomson as Sales Manager.

Main products and services
Premier has spent over 25 years developing software solutions specifically for the spa, wellness and leisure industries.

Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software®, integrates globally with existing PMS systems. It also has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows.
Core is PCI-DSS certified, GDPR compliant and SEPA accredited, ensuring client data is safe.


• Premier caters to the full spectrum of the industry, from worldwide destination spas to boutique independent and prestigious hotels with spas.

• Core is accompanied by a comprehensive support package which includes real-time advice from its UK-based in-house support team; software updates; remote access between Premier’s customer care team and spa businesses, alongside access to Premier’s mobile app for quick, easy and effective appointment booking on-the-go.

• Knowledge is key, and training is essential to get a return on investment. Premier personalises each training session to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on the areas of the software you will find most beneficial. This training can take place at your spa, Premier’s offices or over the internet.
• A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.

How many spas do you supply?

Premier has over 1,200 clients globally.

Top clients
The Corinthia - London, The Landmark - London, The Lanesborough - London, Macdonalds Hotels and Resorts - UK, The Savoy - Ireland, Marbella Club - Spain, Villa la Coste – France, InterContinental Semiramis Cairo – Egypt, Burj Club Burj Khalifa - Dubai, Nikki Beach – Dubai.

Plans for 2019

Throughout 2019 Core’s capabilities and depth of functionality has increased through the addition of new features. Premier is now looking to add a new system to its portfolio in early 2020.

What the clients say
“The amount of information Core retains is exceptional and we can tap into that data at any time of the day, any day of the week. Without Core, we would not be able to do this as efficiently and with as much success. The uplift in business across all spas is clear to see.
Richard Clay, Group Spa Revenue Manager, Macdonald Hotels and Resorts.
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