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Company profile

120 Coxe Avenue, Suite 2B
North Carolina
United States
Tel: 828-705-3701

Ilana Alberico and Christina Stratton

Co-founded by Ilana Alberico and Christina Stratton, ISM Spa is a boutique wellness design and spa management firm which has partnered with select hotel/resort destinations, day spa and residential properties for over 15 years. We provide operational excellence and optimal experience for our partners, as well as unparalleled employee environments.

Main products and services
ISM Spa serves partners with personalised solutions, providing an unparalleled level of success through the critical management link between the spa brand and hospitality company.

With depth and breadth of knowledge in the wellness space, ISM’s management services and consulting competencies include market analysis and feasibility assessment; brand story and concept development; spa design and wellness programming; technology innovation and software solutions; spa pre- opening and procurement services; spa management and marketing.

Whether a property requires full-service spa management or occasional support, ISM Spa serves as your wellness partner, wherever and whenever you need us.

Building on two decades of successful results in developing trusted client partnerships, ISM is renowned for its reputation delivering upon the promise of operational excellence and optimal experiences.

Operations subject matter expertise in financial modeling, feasibility, forecasting and market development are among the top solutions clients seek when partnering. Our nimble nature allows ISM to proactively lead the operation direction versus react to uncontrollable market factors. However, we also realise spa operations is only one aspect of the total holistic wellness proposition, for consumers and for our partners. Our approach to innovation and programming expands on the traditional definition of spa, beyond the four walls of a treatment room and it’s a huge differentiator in the market, especially as we enable innovative technology and apply AI integrations into our business model.

Unique programming is designed to elevate the physical and the energetic experience of the spa in order to achieve the most impactful results. Guests who visit our spas often share that they experienced “the best treatment of their life” or that they’ve been “forever transformed.”

Top clients
Kessler Collection’s Poseidon brand, US (various locations); The Spa at Callaway, US; R+R Wellness, Nashville, US; Sanctuary Spa, Monterey Bay, US; Spa Space Chicago, US.

Where in the world
ISM Spa partners can be found across the US and Caribbean, particularly on the North American west coast and south east.

Future plans
ISM is leaning into a future empowered by technology and is in late-stage testing on a patent-pending software solution that will offer new efficiencies and revenue optimizations for spas.

Who's who?
Founding partners: Ilana Alberico, CEO; Christina Stratton, CCO; Jaclyn McClure, VP; Pam Bauer, VP marketing and sales.

What the clients say
“Biltmore and ISM have been partners for several years now, and I’ve watched ISM continue to grow. Ilana is constantly on the cutting edge of new trends in the industry. Their team always provides consistent, excellent guest services.” – Charles Thompson, director of rooms, Inn on Biltmore Estate

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